I’m Simon Chapman, the recently appointed Chief Executive Officer (CEO) at Cardinal Security, and it’s been a whirlwind few weeks since I took up this post following the successful purchase of the company. Therefore, writing this blog offers me a great opportunity to reflect on my journey so far, tell you more about who I am and, perhaps most importantly, outline some of the exciting developments that my team and I are working on to take the company forward.
So, before I go any further here’s a quick summary of my 30-year career so far. I joined Cardinal Security from Lodge Service, where as managing director I doubled the growth of the company in less than eight years. Prior to that, I was sales director at G4S Security Solutions, and sales and marketing director at Checkpoint Systems, where I worked for almost 17 years in the UK and abroad.
Thanks to company founder and former CEO Jason Trigg’s hard work and vision over many years, Cardinal Security has gained an enviable reputation for its work within the retail, distribution and logistics industries. My primary objective is to ensure that the company is the security solutions provider of choice for these sectors and others by delivering an exemplary service and ensuring that we employ the industry’s most highly trained, dedicated, trusted and motivated people.
In an industry dominated by either large scale, multi-service providers or smaller regional operators, Cardinal Security will continue to provide a specialist service that is tailored to the needs of its national customer base, thanks to our unique ability to offer a level of responsiveness and agility that others simply cannot match. In my opinion, our size and structure means that there is a diverse range of opportunities to grow the business and meet our strategic corporate objectives.
Openness and transparency is at the core of my approach and I’ve spent a lot of time visiting our clients and finding out what they think of us and what we do. Although I’m always pleased to hear positive comments, I firmly believe that there is always room for improvement. I like to hear constructive criticism and would encourage customers to come direct to me to discuss any issues and ways that they think we could do a better job. Listening to this type of valuable feedback will help me configure the best way forward for all parties.
As part of my business ethos, I also want to ensure that my 2,000 plus colleagues feel that they are part of an organisation where they are appreciated for what they do and that their voices can be heard. In my opinion, this is entirely logical, as well cared for employees will perform to the best of their abilities and become essential members of our customers’ teams.
I also want to ensure that we never lose sight of the basics by developing internal talent, making sure skill gaps are filled and ensuring that we do the job right first time. Therefore, colleagues across all departments and management levels will be supported and encouraged to communicate, so that that they can help create a stimulating and progressive environment to work in and feel valued for the contribution they make.
We aren’t simply paying lip-service to investing in our people, and I’m determined to give them the knowledge and skills they need to grow as individuals and advance their careers. To that end, we are at the final stages of redeveloping and expanding our headquarters in Great Chesterford, Essex. Once completed it will be home to the Cardinal Centre of Excellence – a Highfield Awarding Body for Compliance (HABC) Approved Centre offering security qualifications fully endorsed by the Security Industry Authority (SIA).
It’s a very exciting time to be taking over the reins at Cardinal Security and as well as making sure we offer unrivalled levels of service, I’m determined to make a difference to our customers by enhancing opportunities for them to be more successful, increase sales, minimise losses and stay safe. With a new corporate structure in place, we will be taking Cardinal Security to the next level and delivering a more robust infrastructure to support our customers’ needs.